![]() You will be asked to rate the application and provide feedback at the end. In this case it fixed the issue so we clicked Yes. Microsoft Office 365 Administration: Adjusting user and subscription settings, configuring Exchange mailboxes and groups, setting up SharePoint sites, managing Microsoft Teams, and. If you remember, almost all the Office versions always provided an option to repair the installation before you uninstalled it from the Programs and Features. When you have issues with Office 365, Outlook and other windows problems, a repair option is always better than reinstall. If not, click No to go through more troubleshooting steps. The Support and Recovery Assistant is also known as Microsoft SaRA. The OneDrive for Business option I’m having a problem with. After this you can launch Outlook and all should be fine. The Microsoft Support and Recovery Assistant for Office 365 is a tool that can diagnose and fix many common Office 365 problems. The tool will run and create a new profile for you with the name of the email account. It detected an issue with my current profile which was there and was missing after a reboot. Once completed, the tool will try and recover/fix Outlook. If you choose No the Next button is greyed out so you cannot proceed.Ī few checks are done, connectivity, network, etc. The Microsoft Support and Recovery Assistant works by running tests to figure out whats wrong and offers the best solution for the identified problem. Once selected, choose the option best suited for your situation. Click on Outlook as this is where we are having a problem. Once you have downloaded the 1MB file and run it, the tool will check for a newer version before giving you the screen above. Again the tool was run and here are the steps: Upon running this tool it identified that there was indeed missing security patches as well as not being on a supported level to open my mailbox.Īnother example below is that Outlook failed to start after working fine the previous day. The result was endless credentials boxesīeing presented. This version of the Assistant runs at a command line or through a script such as PowerShell. ![]() As a test, a newly installed Office 2013 installation was not patched and an attempt to set up a profile for a mailbox hosted on Office 365 occurred. The Enterprise version of Microsoft Support and Recovery Assistant is a self-contained, enterprise-ready diagnostic tool that you can use to troubleshoot specific client issues that affect Microsoft 365 apps, such as Microsoft Teams and Outlook. ![]() Microsoft has this great tool that assists with issues on Office 365.
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